Facebook Kustomer: Meta, the parent company of the popular social media platform Facebook , did massive layoffs last year. In November 2022, the company had fired about 11,000 employees. The American tech company had taken this step to reduce the cost. Moving forward in this sequence, the company has decided to sell the customer relation company Kustomer . Meta CEO Mark Zuckerberg has completed the process of buying this company only last year.
Meta Platforms Inc said on Friday that it is looking for a strategic option for customer service company Kustomer. In November 2020, Meta started the process of buying Kustomer. According to media reports, this deal was done for 1 billion dollars (about 8 thousand crore rupees).
Learn what Zuckerberg said
It has been revealed in the reports that Facebook owner Zuckerberg told that the company is currently looking for strategic options for Kustomer. Meta will continue to support Kustomer's products and customer base during this process. However, Mark Zuckberg did not clarify what kind of options the company is looking for in place of Kustomer.
Focus on main business
It is believed that Meta Customer Service Company is planning to sell Kustomer. Actually the social media company wants to focus on its main business only. Perhaps that's why the company is pulling out of different types of business. Let us tell you that Kustomer helps to connect with the customer through phone, email, text message, WhatsApp, Instagram and other channels.
Emerged in COVID-19
Kustomer sells CRM software to businesses and enterprises, which is used to connect with customers through social media platforms and other means. It has achieved tremendous growth during the COVID-19 pandemic. Meta has decided to focus on its fastest growing business ie messaging including monetization of WhatsApp to increase the efficiency of the company.
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